My blog represents my personal experiences and perspectives. This includes many anecdotes from my medical practice. I have been scrupulous to anonymize these anecdotes and to avoid ever belittling or making fun of patients. (I often make fun of and criticize myself, my colleagues, and the institutions where I have worked.)
Quality in the EHR is a zero-sum game, involving a balancing act among three key but competing needs: scope, resources and usability.
It seems I come across a pessimistic article like this at least once a week.
He had called and asked for medication for his cholesterol because he had been told by his wellness program at work that he needed to be on medication for his cholesterol to prevent a heart attack. He didn’t understand why he needed to take time off work to come in and discuss the risks, benefits, and options before I would prescribe anything. And he was irritated that his wife was making a big deal about it.
It’s about the patient. All about the patient. Only about the patient.
I just don’t understand the way we order radiologic tests and procedures.
If I discover skin cancer during an office visit, I refer the patient to the dermatologist or surgeon for evaluation and treatment. I don’t have to order the specific procedure they will do, or fill out a prior authorization form for their biopsy or excision.
Doctors often complain that patients indulge in maladaptive magical thinking and talk about how hard it is to get them to face reality. Sometimes, it is easier to join patients in their magical thinking.
I remember an incident from an Emergency Medicine clerkship during my fourth year of medical school. I was asked to see an agitated young man whose ED chart said: “Chest pain, agitation, hallucinations.”
Three years and ~ 250 posts ago I started doing this, wondering if I would be able to find things to write about. As it turns out, that was the wrong question. A better question would have been, would I care enough to keep writing. So far, the answer is a resounding yes. My plan for the next year is to keep questioning so I can keep learning and growing. The future has a way of sneaking up on us like a windshield on a bug.
I hope you all have a wonder-full New Year, and that all your answers lead to better questions.
Peter
Anne came in for her annual health maintenance visit with great news. Her irritable bowel syndrome was no longer a problem. “I hope you aren’t upset with me, but I’m cured.”
I miss the relative simplicity and patient-centeredness that characterized the early years of my medical career.
Decades of behavioral economics research and management science predict that framing quality of medical care as something that can be captured effectively by a simple metric, and then incentivized by financial rewards or punishment based on that metric, would misfire.